Live chat is an service which help to communicatation app that allows you and your website visitors to chat in real-time.
Online chat is a great alternative to phone calls or emails. All you or your visitors need to do is to type the message inside the chatbox and send it.
Nowadays, 85 % of customers prefer live chat to any other communication channel.
Online chats take place inside a chat box that is part of the live chat app.
What is most important is that your visitors do not need to install anything on their Pc/Mobile. To chat with you, they do not need to sign up to any service.
So how will your visitors know that you offer live chat support? They will see a chat widget in the lower corner of your website.
When they click it, a chat box will appear. Note that you and your visitors will have different views of the live chat. Take a look at the two images below.
